5 – What are your confidentiality and security policies?

IP Author has extensive security controls in place to protect client confidential information and to share the results of IP Author’s output securely with our users.

IP Author has extensive security controls in place to protect client confidential information and to share the results of IP Author’s output securely with our users.

Authentication and Authorization

  • A limited number of authorized Dolcera employees, who are subject to confidentiality and security obligations, can access this data to run analytics (e.g. the use of certain product features). Dolcera regularly reviews and updates the authorizations of team members as appropriate, based on their work assignments.

Infrastructure logs and audit trails contain information about security-related events including logins, IP address, date, and time of access.

Physical Security

  • US data center facilities are protected by the highest level of physical and biometric access controls.

Redundancy

  • Dolcera systems have several levels of redundancy, including multiple servers, multiple storage and backup solutions, multiple network connections, and multiple levels of physical and data security.

Data Backups

  • Data is backed up on a nightly basis or in real-time as appropriate and is securely synchronized to the Dolcera servers located in the US data center.

Intrusion Detection

  • Intrusion detection systems have been installed on Dolcera servers and are monitored by the Dolcera team.

Disaster Recovery

  • Dolcera has a disaster recovery plan and the necessary technology and systems (including data backups and alternative designated work sites) to implement the disaster recovery procedures in case of need.